frequently asked questions

Here are some answers to questions we are asked by our customers.

If you have a a query that is not listed below, please click here to email us your enquiry.

  1)

Aren't granite and engineered stone tops expensive?
Solid stone tops are more expensive than laminates, but not as much as you might expect. We can install top quality solid granite or engineered stone tops in your home from $2,500 including GST. We are very happy to work with you on a tight budget to minimise costs optimum dimensions and colour choices. Also, given the durability of solid stone, they are generally cheaper over the long term. You should also consider the added feature of a solid stone top to the capital value of your home.

  2)

Can you fit a new stone top to replace my existing benchtop?
Yes we can. Your existing cabinets are probably fine but if need be, we can recommend independent cabinetmakers to add strength or adjustments to ensure the cabinets are level, ready for the new stone top. This will be additional cost but should not be significant.

  3)

How do I go about ordering a benchtop?
You need to provide us with a plan of your proposed bench(es) either by fax or email or call in and see us. Rough, hand sketched plans are fine provided they show the length and width dimensions. We can then give you a quote in popular colours. At some stage you will need to visit us to review the full colour ranges available and stone thinknesses (essentially 20mm or 30mm).

  4)

How long will it take to manufacture and install a new benchtop?
Generally we will install a new 20mm or 30mm benchtop within 5-7 working days from the date we have access to make a template. Mitred tops of 40mm + will take 2 - 3 weeks to install.

  5)

How long will a Caesarstone benchtop last and what do I need to do to maintain it?
We provide a 10 year warranty on Caesarstone. That gives you an idea of how indestructible they are. Given that they are non-porous, liquids cannot penetrate the surface to stain them, provided prompt cleaning is undertaken in accordance with warrantee guidelines. Cleaning is simply a matter of cleaning with soap and warm water. This also means that bacteria is unable to breed, as it has no where to exist.

  6)

Do I need an architect to go about replacing my bench or ordering a new one?
No you don't. We are able to provide guidance through experience - at no charge. We can show you dozens of sample pictures of completed kitchens and provide advice on popular colours if you want to play it safe. One of the most important criteria will be your budget, which we will ensure you have complete control of.

  7)

What maintenance is required for a granite benchtop?
As it is a porous material, granite should be sealed every few years. This is a simple task that you can undertake yourself. We can supply you with sealer in a small economical can.

  8)

What maintenance is required for a marble top?
Marble is not well suited to kitchen tops as it is relatively fragile and porous. Marble should be treated with great respect and will require sealing as often as 2 - 3 times annually and may even require refurbishing annually.

  9)

Are stone tops suitable as spashbacks?
Absolutely and colours can be contrasted for further impact.

10)

What are the advantages of your solid stone tops versus thinner stone laminates which are laminated to give the appearance of being thicker?
Thinner laminates of solid stone (6mm - 12mm) require a solid substrate to sit on. This is often MDF or particle board. These substrates can become vulnerable over time and are particularly susceptible to moisture and heat. If the substrate moves, expands or contracts, this will often result in a crack in the stone on the surface. Our solid 20mm and 30mm stones are not dependent on any substrate and are therefore higher quality.

11)

Can I have a top mounted or under mounted sink?
Yes you can. There is additional expense in creating an undermounted cutout because the edges must be polished. This is all done with precision by our CNC machine. The additional cost of an undermount cutout is $250 plus GST.

12)

Do you follow "green" manufacturing processes?
We certainly do. Our templating is done digitally as opposed to most of our competitors who use mdf or plastic sheets the full size of your bench. We use none. Our water is recycled to be re-run through the machinery's spindles. Lighting in our factory is largely natural and when electricity is needed it is provided only in zones, as required. Stone offcuts are also held for re-use wherever possible. We even recycle our office paper. We think this is a responsible attitude toward the environment. Despite the additional upfront expenditure for some of these initiatives, they also provide cost savings which assist us in providing our competitive pricing.

13)

My walls are not straight and I am concerned the stone top will highlight this fact.
We will make a digital template of your existing bench or cabinetry. Our equipment measures every bump, curve and line in your wall whatever direction it pursues. This digital information is then transferred directly to our machinery which cuts and polishes the stone. The end result is a bench that mirrors your walls and fits like a glove. We therefore don't need to plug gaps with silicone which highlights the impectfections that exist.

14)

I understand that you use a CNC. What is that?
CNC stands for Computer Numerical Cut. Simplistically, the machine operates from digital information. Every position on your bench is given a digital location by the templating equipment we utilise. Likewise every tool that the machine utilises and every instruction that the machine is given, is digital. Once the stone is loaded on the bed of the machine, all aspects of cutting and polishing are undertaken automatically. An average bench will take a mere 3-4 hours to manufacture, without any labour assistance once underway. This is a key reason for our competitive pricing.

15)

Don't all granite companies use CNCs?
No they don't. The machinery is very expensive and must be weighed up against the cost of cutting and polishing by hand. Also some companies use light weight CNCs that don't have the capability or speed to do all polishing. The Biesse machinery we utilise is top of the line and capable of all polishing tasks, delivering perfection and consistency every time.

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